bilbet Privacy Policy — How We Protect Your Data

bilbet ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the bil bet platform. This Privacy Policy ("Policy") applies to all personal information collected through the bilbet website at bilbet.bio, our mobile-optimised platform, customer support channels, and any other services we operate for players in Bangladesh.

By registering a bilbet account or continuing to use our platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue your use of the bilbet platform and contact us to request account closure.

This Policy should be read alongside the bilbet Terms and Conditions and Responsible Gaming policy, both of which form part of your overall agreement with bilbet. Where there is any conflict between this Policy and the Terms and Conditions on matters relating to data, this Policy shall take precedence.

bilbet may update this Policy from time to time to reflect changes in our data practices, legal obligations, or the services we provide. When material changes are made, we will publish the updated Policy on this page with a revised effective date. We encourage you to review this page periodically to stay informed.

1.1 Registration Data

When you create a bilbet account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and email address. This information is required to create and maintain your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect the integrity of the platform, bilbet may request identity verification documents from players. These may include a national identity card (NID), passport, driver's licence, or other government-issued photo identification. We may also request proof of address such as a utility bill or bank statement. These documents are processed and stored securely and are used solely for the purpose of verifying your identity and age.

1.3 Payment and Transaction Data

When you make a deposit or request a withdrawal on bilbet, we collect transaction details including the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount in Bangladeshi Taka (৳), timestamps, and reference numbers. We do not store full payment credentials such as bKash PINs. Financial transaction data is retained for a minimum period required by applicable record-keeping obligations.

1.4 Usage and Technical Data

When you access the bilbet platform, we automatically collect certain technical information. This includes your IP address, device type and operating system, browser type and version, pages visited, time spent on each page, game session data (including bets placed, games played, and outcomes), and referring URL. This data is collected to maintain platform security, detect fraudulent or suspicious activity, improve user experience, and resolve technical issues.

1.5 Communications Data

If you contact bilbet customer support by email or live chat, we retain records of those communications including your name, contact details, the content of your messages, and any attachments you provide. This information is used to resolve your query, improve our support quality, and maintain an audit trail of player interactions where required.

1.6 Cookies and Tracking Technologies

bilbet uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, and gather aggregate analytics about platform usage. Essential cookies are required for the platform to function and cannot be disabled. You may control optional cookies through your browser settings, though disabling certain cookies may affect the functionality of some platform features.

2.1 Account Management and Service Delivery

The primary use of your personal data is to create and manage your bilbet account, process your deposits and withdrawals, deliver the games and betting services you request, and communicate important account information such as transaction confirmations, security alerts, and policy updates.

2.2 Identity Verification and Fraud Prevention

bilbet uses your registration data and KYC documents to verify your identity and age (21+ requirement), to comply with anti-money laundering obligations, and to detect and prevent fraudulent activity on the platform. Where we detect suspicious behaviour, we may suspend your account pending investigation and share relevant data with appropriate authorities if required by law.

2.3 Responsible Gaming Monitoring

We analyse your gaming behaviour — including session duration, deposit frequency, bet sizes, and self-exclusion history — to identify players who may be experiencing gambling-related harm. This monitoring is conducted in fulfilment of our responsible gaming commitment and forms part of our player protection programme. If our systems flag concerning patterns, a member of our team may reach out to you directly.

2.4 Platform Improvement and Analytics

Aggregate and anonymised usage data helps us understand how players interact with the bilbet platform, which games are most popular, where technical issues arise, and how we can improve the overall user experience. This analysis does not involve identifying individual players and is used solely for internal product development purposes.

2.5 Marketing Communications

With your consent, bilbet may send you promotional communications about new games, bonus offers, and platform features. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting us at [email protected]. Withdrawing marketing consent does not affect your ability to use the platform or receive essential account communications.

3.1 Service Providers

bilbet works with a limited number of trusted third-party service providers who assist in operating the platform. These include payment processors (such as bKash, Nagad, and banking partners), game content providers (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, and Microgaming), identity verification services, customer support software providers, and cloud infrastructure providers. Each service provider is subject to contractual data protection obligations and may only use your data for the specific purpose for which it was shared.

3.2 Legal Obligations

bilbet may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are required to do so by applicable law, court order, or legal process. We will notify you of any such disclosure where we are legally permitted to do so.

3.3 No Sale of Personal Data

bilbet does not sell, rent, or trade your personal data to third parties for advertising, marketing, or any commercial purpose unrelated to the operation of the bilbet platform. Your data is your own, and we treat it with the professional care it deserves.

3.4 Business Transfers

In the event that bilbet undergoes a merger, acquisition, or transfer of substantially all of its assets, your personal data may be transferred as part of that transaction. In such circumstances, bilbet will notify registered players via their account email address and will ensure that the receiving entity is bound by equivalent data protection obligations.

4.1 Retention Periods

bilbet retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and KYC documents are retained for a minimum period of five years following the closure of your account, in accordance with standard record-keeping requirements applicable to financial services platforms. After the applicable retention period, your data is securely deleted or anonymised.

4.2 Security Measures

bilbet implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments and platform monitoring, and secure data centres with physical access controls.

4.3 Data Breach Notification

In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, bilbet will notify affected players without undue delay. Notification will be sent to your registered email address and will include details of the nature of the breach, the categories of data affected, the likely consequences, and the measures we have taken or are taking to address it.